Payments cannot be made via PayPal, error "The seller accepts encrypted...
When attempting to make a payment to the group via PayPal, for example for an event ticket, subscription payme...
View ArticleWhat is 'Forgery Detection'?
'Forgery Detection' is a setting on the 'Mailing Lists Settings' page which refers to the 'E-mail Discussion L...
View ArticleHow can I log in to GroupSpaces using my Facebook account?
When you connect your account with Facebook, you will automatically be logged in to GroupSpaces whenever you'r...
View ArticleHow do I unsubscribe from a group or mailing list?
If you've been added to a group by mistake or you've left the group you've been a member of, you can easily un...
View ArticleHow do I verify my e-mail address?
When you create a new account with GroupSpaces or add a new e-mail address to your existing account, you will ...
View ArticleHow do I email sub-groups/lists of my members?
You can use GroupSpaces to easily contact sub-groups of your members (for example: committee members, new memb...
View ArticleWhat is a GroupSpaces account?
A GroupSpaces Account allows one user to use one login to access all the groups he/she is a member of. Users c...
View ArticleHow do I delete pictures or files?
Delete a file as a manager Click the ‘Files’ tab of your management toolbar. Tick the checkbox next to th...
View ArticleWhat happens to temporary errors and bounces?
If e-mails fail to reach some of your members, they will show in the ‘Temporary Errors’ or ‘Bounces’ lists in ...
View ArticleHow do I change my password?
Log in to GroupSpaces, click on ‘My Groups’ in the top right of the page (accessed from a drop-down menu that ...
View ArticleWhy does my members tab show member numbers rather than addresses?
The reason IDs are showing rather than an e-mail address is that your group has the setting 'Do not show any p...
View ArticleHow do I delete a group?
If you created the group, you can delete it by using the 'Delete this group' link on the left hand side at the...
View ArticleHow do I delete my account?
You can do this from the 'My Account' page by clicking on the 'Delete account' link in the right column, under...
View ArticleCan I email individual members?
It is possible to send messages to individual members from within the 'Members' tab (if member profiles are en...
View ArticleWho can see my members' details?
There is no way for anyone other than logged in managers to see any member details, or even how many members a...
View ArticleWill my group show up in internet searches?
This depends on the visibility setting of your group in the 'Group Settings Overview' (these can be found unde...
View ArticleAre there any fees for taking payments?
There are no setup charges or hidden costs for using GroupSpaces to take payments, but you must be on a minimu...
View ArticleCan I upload my own background image?
We have lots of options for changing colours and layout of your group but unfortunately the ability to upload ...
View ArticleCan I change e-mail address privacy settings?
Full e-mail addresses are never visible to anyone other than group managers, so there is no way for spammers t...
View ArticleWhat do I do if I have a problem or question?
We have a detailed help center (http://help.groupspaces.com) which has a large number of guides on using and g...
View ArticleCan I create recurring events?
Currently you can't create infinitely recurring events, but you can choose multiple dates and times for the sa...
View ArticleHow do I change the 'Contact the manager of this group' email address?
You can change your group contact e-mail address from the 'About This Group' page which can be found under the...
View ArticleHow can I be a beta-tester?
We are constantly developing new features and improvements to our product. If you would like early access to n...
View ArticleCan I assign different levels of management access to different people?
This is currently not available with GroupSpaces but it is something we're hoping to provide soon. You can how...
View ArticleCan I synchronize my group calendar with external calendars?
It is not currently possible to import external events or calendars into GroupSpaces. However, you can export ...
View ArticleWhat languages is GroupSpaces available in?
Currently GroupSpaces is only available in English, however, our site supports all international characters so...
View ArticleCan I have members with no or shared email address?
It's not currently possible to have multiple members with the same address. We use the e-mail address as the u...
View ArticleHow do I stop certain members from receiving emails?
As a manager you can 'opt-out' particular members from receiving e-mail newsletters from your group. To see gr...
View ArticleWhat is the difference between members I add and those who join/sign-up...
Members who are added by a manager and members who join the group are considered the same for your total membe...
View ArticleHow secure is GroupSpaces?
In one word: very! We encrypt passwords in both storage and transmission. We also backup all data several time...
View ArticleHow can I embed Flash or YouTube videos in a page?
You can embed a YouTube video in pages, the wiki, forum, e-mails or anywhere else with an editor, using the 'S...
View ArticleHow do I change the currency my group uses to take payments?
Once you have set up your payment settings you can visit the 'Payment Settings' page to change your group's pr...
View ArticleHow do I search for groups by keyword or location?
Our group search page can be found here: http://www.groupspaces.com/c/search/. This allows you to search throu...
View ArticleHow do I change my email address or add a new one?
Go to 'My Groups' (by clicking your name in the top right of the page when logged in) and click on 'E-mail Add...
View ArticleHow do I change my group's name and URL?
You can change your group's name on your group's 'Settings' page, in the 'Overview' section. It's not current...
View ArticleSpecial Pricing for Student Groups
We have two options for student groups: a Free plan, and 'Student Pro' for just $44.99 per year! To reflect t...
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